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Professional Telephone Techniques

Wakefield College

Wakefield City Campus, Margaret Street, Wakefield, WF1 2DH

This course is delivered at Workplace

Email: courseinfo@wakefield.ac.uk

Telephone: 01924 789 111

Website: www.wakefield.ac.uk

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Description

When you answer the telephone at work you are representing your company or department which will be judged by how well you handle the call. This course is aimed at helping you to give an excellent first impression. You will also learn how to control the call in a timely and professional manner even when the caller is difficult.

What will you be learning?

What you will study

This is an introduction to professional telephone techniques and includes:-

* Image
* Tone of voice
* Listening skills
* Questioning techniques
* Attitude and behaviour
* How to deal with “awkward callers

The course can be tailored to meet individual companies' needs and can include selling techniques if required.

When?

Start Date: Flexible

Duration: 4 hours (Full Time)

How is it delivered?

How you will learn

Through a variety of exercises and group discussions.

How you will be assessed

There are no exams but you will complete consolidation exercises to support learning throughout the course.

Availability: 2017-2018

Who can do it?

Age Range: 19+

What will you be working towards?

Skills Sector: Retailing & Wholesaling

Awarding Body: Wakefield College

Type: Other Learning

Level: No Level

Entry Requirements:

There are no formal entry requirements.

Additional Information

Lead Provider: Wakefield College

Course Contact: Course Information Team On 01924 789111

Course Timetable: Four hours, normally during the daytime

Progression:

Further Study

Please see our website for details of other courses we offer.  http://www.wakefield.ac.uk/study-with-us/business-school/retail

Career Opportunities

This course makes an excellent addition to your CV as the majority of careers involve handling either internal or external telephone calls or both.

Additional Information: View (External)