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Customer Service

Wakefield College

Wakefield City Campus, Margaret Street, Wakefield, WF1 2DH

This course is delivered at Wakefield City Campus

Email: courseinfo@wakefield.ac.uk

Telephone: 01924 789 111

Website: www.wakefield.ac.uk

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Description

Good customer service skills are essential in a wide range of organisations, and this short course will provide you with a good introduction to the subject.

What will you be learning?

What You will study

Know how to deliver good customer service
Understand different communication methods
Know how to provide good customer service in line with organisational procedures
Know how to deal effectively with customer queries, problems and complaints

When?

Start Date: Flexible

Duration: 5 days (Full Time)

How is it delivered?

You will learn in a classroom setting.

You will take an externally set and marked test at the end of the course.

Availability: 2017-2018

Who can do it?

Age Range: 19+

What will you be working towards?

Skills Sector: Retailing & Wholesaling

Awarding Body: City & Guilds

Type: Other Learning

Level: No Level

Entry Requirements:

There are no formal entry requirements.

Additional Information

Lead Provider: Wakefield College

Course Contact: Course Information Team On 01924 789111

Additional Information: View (External)