Wakefield City Campus, Margaret Street, Wakefield, WF1 2DH
This course is delivered at Wakefield City Campus
Telephone: 01924 789 111
Good customer service skills are essential in a wide range of organisations, and this short course will provide you with a good introduction to the subject.
What will you be learning?
What You will study
Know how to deliver good customer service
Understand different communication methods
Know how to provide good customer service in line with organisational procedures
Know how to deal effectively with customer queries, problems and complaints
Start Date: Flexible
Duration: 5 days (Full Time)
How is it delivered?
You will learn in a classroom setting.
You will take an externally set and marked test at the end of the course.
Who can do it?
Age Range: 19+
What will you be working towards?
Skills Sector: Retailing & Wholesaling
Awarding Body: City & Guilds
Type: Other Learning
Level: No Level
There are no formal entry requirements.
Lead Provider: Wakefield College
Course Contact: Course Information Team On 01924 789111
Additional Information: View (External)