Conflict Handling - Level 1
Wakefield City Campus, Margaret Street, Wakefield, WF1 2DH
This course is delivered at Wakefield City Campus
Telephone: 01924 789 111
Conflict situations are an integral part of any customer service work. This course will help staff to recognise, avoid and resolve conflict situations.
This knowledge-based programme will give your employees insight into managing relationships with both customers and colleagues. Employers, employees and even future employees will benefit from this development opportunity created to meet the needs of industry.
The course can also contribute towards verifiable Continuing Professional Development hours for dental nurses.
What will you be learning?
What You Will Study
*Understanding the meaning and causes of conflict
* Internal and external customer conflict
* The cost of conflict
* Resolving conflict
* Communicating effectively during conflict
* Preventing conflict through communication
* Avoiding conflict across a wide range of industry sectors
If an accredited course is not required, this outline can be customised to meet company needs.
Start Date: Flexible
Duration: 4 hours (Part Time)
How is it delivered?
How You will learn
This is a very interactive course involving a PowerPoint presentation, open discussions and working in pairs or small groups.
How you will be assessed
Continuous assessment throughout the session using different questioning techniques and activities
Who can do it?
Age Range: 19+
What will you be working towards?
Skills Sector: Service Enterprises
Awarding Body: Wakefield College
Type: Other Learning
Level: Level 1
There are no specific entry qualifications other than the ability to commit to attend all training hours.
Lead Provider: Wakefield College
Course Contact: Course Information Team On 01924 789111
Please see our website for details of other courses we offer. http://www.wakefield.ac.uk/study-with-us/business-school/retail
The course gives the spread of knowledge and understanding required by those working in a Customer Service environment. It enables students to demonstrate to employers that they have attained a good level of awareness of how to handle conflict situations.
Additional Information: View (External)