Professional Telephone Techniques
Wakefield City Campus, Margaret Street, Wakefield, WF1 2DH
This course is delivered at Workplace
Telephone: 01924 789 111
When you answer the telephone at work you are representing your company or department which will be judged by how well you handle the call. This course is aimed at helping you to give an excellent first impression. You will also learn how to control the call in a timely and professional manner even when the caller is difficult.
What will you be learning?
What you will study
This is an introduction to professional telephone techniques and includes:-
* Tone of voice
* Listening skills
* Questioning techniques
* Attitude and behaviour
* How to deal with “awkward callers
The course can be tailored to meet individual companies' needs and can include selling techniques if required.
Start Date: Flexible
Duration: 4 hours (Full Time)
How is it delivered?
How you will learn
Through a variety of exercises and group discussions.
How you will be assessed
There are no exams but you will complete consolidation exercises to support learning throughout the course.
Who can do it?
Age Range: 19+
What will you be working towards?
Skills Sector: Retailing & Wholesaling
Awarding Body: Wakefield College
Type: Other Learning
Level: No Level
There are no formal entry requirements.
Lead Provider: Wakefield College
Course Contact: Course Information Team On 01924 789111
Course Timetable: Four hours, normally during the daytime
Please see our website for details of other courses we offer. http://www.wakefield.ac.uk/study-with-us/business-school/retail
This course makes an excellent addition to your CV as the majority of careers involve handling either internal or external telephone calls or both.
Additional Information: View (External)