Customer Service Practitioner, Level Two Apprenticeship

Business, Administration and Law

Business, Administration and Law
Business, Administration and Law

What will you be working towards?

Alternative Title Customer Service
Code 1013
Qualification Type Apprenticeship
Qualification Level Level 2
Course type Full Time


Suitable for those wishing to act as first point of contact for delivery of high quality products and services for their company. Delivery may be at company premises, digitally or through visiting customers.


    How will it be delivered?

    Achievement of the course is dependent on passing the end point assessment. The end point assessment will consist of an apprentice showcase, practical observation and professional discussion.

    Entry requirements

    Many apprenticeships do not have formal entry requirements other than you must be working in an appropriate job. Call us for details of the entry requirements of the apprenticeship you're interested in. East Riding College does advertise some apprenticeships with a job attached on behalf of employers. Go to for details.

    Your next steps...

    You could progress to a level 3 qualification or apprenticeship.