Hospitality Team Member, Level Two Intermediate Apprenticeship

Retail and Commercial Enterprise

Retail and Commercial Enterprise
Retail and Commercial Enterprise

What will you be working towards?

Alternative Title NVQ Diploma in Hospitality Services (QCF)
Code 2170
Qualification Type Apprenticeship
Qualification Level Level 2
Course type Full Time


This is a diverse qualification which is suitable for a person who carries out tasks within the hospitality industry, such as food and drink service, bar service, reception, cleaning and support, customer service and some basic food preparation and cooking. The units can be chosen to suit a varied job role, where different tasks and duties are carried out.


Maintenance of a safe, hygienic and secure working environment Giving customers a positive impression of yourself and your organisation Working effectively as part of a hospitality team Providing a silver service Converting a room for dining Providing a buffet and carvery service Serving alcoholic and soft drinks Dealing with the arrival of customers Dealing with bookings

How will it be delivered?

The course is assessed through observation, underpinning knowledge questions and the development of a portfolio of evidence to demonstrate competence.

Entry requirements

Many apprenticeships do not have formal entry requirements other than you must be working in an appropriate job. Call us for details of the entry requirements of the apprenticeship you're interestedin. East Riding College does advertise some apprenticeships with a job attached on behalf of employers. Go to for details.

Your next steps...

You could progress onto the Level Three Apprenticeship in Hospitality Supervision and Leadership.